FAQ - Frequently Asked Questions
➢ How can I create an account/login?
To create or enter the FRAMMENTI website, simply click on the person on the home page. A login form will be displayed so you can enter your email and password. If you don't already have an account, click Create Account and fill in the form with email, password and password validation.
➢ How can I add items to the shopping cart?
To add items to the shopping cart:
- Select the desired product(s) and specify the color and size.
- If necessary, validate the number of products you want and click on the ADD TO CART button.
- Select the shopping cart to see the products you have added.
➢ How can I finish checkout?
To complete the purchase, click on the shopping cart at the top of the page, then click on checkout. Fill in the billing form with your name, country, address, zip code, phone number, and email. Optimize time by selecting the option to create a customer account to have your data available for your next purchase. Check your order: the products, colors, size and quantity, as well as the total purchase price. Choose your payment method and enter the details. When completed, an order confirmation will appear on the screen, and you will receive a validation email to your email address.
➢ What are the shipping types?
Our partner DHL Express is responsible for all deliveries.
➢ What is the deadline?
Delivery times vary according to location and logistical organization. It starts counting from the moment the order is placed and paid, respectively. Please click here to find the average delivery time for your country.
➢ How can I check if my order has been registered?
To verify that your order has been registered, confirm that you have received the order confirmation email in the account you provided.
If you still haven't received the email, please check your spam and deleted emails first. Subsequently, if within 1 hour you do not receive a confirmation email, contact FRAMMENTI using the contacts provided to confirm your order.
➢ Are website articles really available?
All items on the website are in stock and we do not anticipate any logistical problems with them. You can check the availability of each item when you select one.
➢ Do I have to make a minimum purchase to buy items from the online store?
There is no minimum purchase amount. However, there are benefits: if you buy 100 euros or more, shipping is free to all countries.
➢ Am I confident in the quality of the products sent?
If you have any complaints or questions about the product, please send us an email to geral@frammentistore.com
➢ Is it mandatory to register on the site to make purchases?
It is not necessary to create an account to purchase a FRAMMENTI product. However, it is mandatory to add your name, email address, address and telephone number (in case we need to contact you quickly about your order).
➢ Can I offer a product to someone else?
You can send the order to an address other than the billing address. Please make sure the details are correct. Soon you will also be able to give someone a gift card.
➢ Can I buy a gift card in your store?
Yes, you can purchase a multi-amount gift card in our online store [insert link]. Just select the item and its value.
➢ How does it work?
To buy it, simply select the item in our online store and pay at the cashier. You will then receive an email confirmation with the card, which you can forward to the recipient.
If you received the gift card, choose the product(s) you want, add them to the cart and proceed to checkout.
You can also combine it with discounts or promotional codes.
How does it work for the buyer?
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- Select the gift card you want to buy and add it to the shopping cart.
- Proceed to checkout.
- Confirm that you have received an email confirmation with your gift card.
- Forward the email to the recipient.
How does it work for the receiver?
-
- Choose the product(s) you want to buy and add them to the cart.
- Proceed to checkout.
- Add the Frammenti Gift Card as a payment method during checkout and complete your order.
- Add a discount or promotion code if you have one.
- Pay for your order with the gift card.
➢ Can the gift card expire?
Yes. Once purchased, it will be available for the next 12 months.
➢ Can I spend more than the gift card?
Not exactly. You can buy as many products as you want, use your gift card and pay the difference using Paypal or Stripe. If the order amount is less than the gift card balance, it will remain available.
➢ How many times can I use the gift card?
It can be used until the balance is 0.00 euros. To check your gift card balance, simply log into your account.
It cannot be used once it has expired.
Important informations:
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- A gift card cannot be recharged.
- You cannot use a gift card to buy another.
- It cannot be replaced if lost or stolen.
➢ What are the forms of payment?
In the FRAMMENTI online store, Credit Cards (Stripe), namely Visa, American Express, and Mastercard, are accepted as payment methods, as well as PayPal. For more information, see the Terms and Conditions.
➢In which currencies can I buy?
All products, fees and services on the FRAMMENTI online store are in EUROS (euros). Therefore, your card issuer may view your payment as an international transaction in some countries and charge an additional fee. For more details on this, please contact your card issuer directly.
➢ Is online payment secure?
Yes, the safety of our customers is one of our top priorities. All the information you provide us is only used to process the order. Frammenti will not keep it.
We also use SSL (Secure Socket Layer) encryption to protect your data. Please see our Privacy Policy for more questions.
➢ Do the prices of the items already include VAT?
All prices posted on products on the website do not include VAT. We show the total cost at checkout, plus the shipping fee.
➢ How do I receive the invoice?
You will receive the invoice in your email. If you don't receive it (after checking your spam folder), contact us, please.
➢ Can I request an invoice with my Taxpayer Identification Number?
Yes, you can add your Taxpayer Identification Number during checkout. If you have any problems with this, please send a message to geral@framenti.com.
➢ Can I return products?
Yes. If you are not satisfied with your purchase, you have 14 days to send us a email so that we can evaluate your case.
➢ Can I modify or cancel my order?
You can modify or cancel the order. Please contact FRAMMENTI at geral@framenti.com with your request as soon as possible. For more information, click on here.
➢ To which countries do you deliver?
We deliver to all countries. Delivery times and shipping costs may vary.
➢ Who delivers my order?
All orders placed on the FRAMMENTI online store will be delivered via DHL Express.
➢ How long does it take for the order to arrive at my address?
Please click here to see average delivery times.
➢ Do I have to pay the shipping?
All purchases include payment for shipping, which may vary by country. All orders over 100 euros have free shipping.
➢ Is it possible to receive the order at an address different from the billing address?
It is possible to receive the order at an address different from the billing address. To do so, simply fill in the form in the box and select the option to send the order to a different billing address.
➢ How can I track my order?
You can track the order through the DHL website using the order number (included in the shipping confirmation email).
➢ What to do if I receive a damaged item?
If your product is defective, please contact FRAMMENTI using the contact details provided.
➢ What to do if my order is lost?
If your order is lost, contact FRAMMENTI so that it can contact the competent authorities. We will always try to help you find the best solution.
➢ What are the advantages of creating an account?
With a FRAMMENTI account, you can easily change delivery addresses, access your order history, process a return, add items to your wishlist, manage your email subscriptions and receive benefits made exclusively for our customers. Please read our Privacy Policy for more information.
➢ I forgot my password. And now?
If you forgot your password, click on "Forgot your password?" and follow the instructions in the email. If you have any difficulties, contact FRAMMENTI using the contacts provided, so that we can help you.
➢ Can I change my customer data?
You can change your customer data, taking into account that this change does not change any previous purchases. If you wish to change the delivery address after placing an order, you must contact FRAMMENTI. If the order has not yet shipped, we may be able to modify it.
➢ How can I contact you?
Address: Quinta da Bassaqueira, Estrada Nacional, 10 Vila Nogueira de Azeitão, 2925-511 Azeitão, Setúbal, Portugal
Email: geral@frammentistore.com
Telephone: +351 913 140 078
➢ If I want an exclusive and personalized product that is not on the website, can I place an order?
If you would like a personalized FRAMMENTI product, please contact us with your idea. We love new designs.
➢ Where can I see technical information about a product?
You can see technical information about a product on its page in the section below the product photo: namely, product description, weight, dimensions, color, size, composition, collection, category, and product care. For more information, please contact FRAMMENTI.
➢ Where can I find a size guide?
All sizes of our products fit actual size. If you have any questions about this, please contact us.
➢ How can I verify that the product is really FRAMMENTI?
The best way to guarantee that a product is a FRAMMENTI original is to buy it on our website. If you detect a counterfeit product, please contact us at geral@framenti.com and share with us the photo of the item and the addresses/website of the unauthorized seller. Thanks.
➢ The Are product materials environmentally friendly?
All our products are manufactured by certified industry Global Organic Textile Standard and Expo Full of Energy for Climate-friendly Power.
➢ Where are materials and products manufactured?
In Portugal, with the help of our partner alec.
➢ Do the purchased products have special care?
Each product has its handling and washing precepts. You can view technical information about the product on its Specifications page.
➢ Is the color shown in the product photos on the website accurate?
At FRAMMENTI, each product photographed is treated to show the colors as similar to reality. However, certain colors may change hues in natural light, as there may be variations from one screen to another depending on the viewing mode.
➢ Can I contact you to answer questions about the clothing or the brand?
You can contact us for any clarification through the following means:
Address: Quinta da Bassaqueira, Estrada Nacional, 10 Vila Nogueira de Azeitão, 2925-511 Azeitão, Setúbal, Portugal
Email: geral@frammentistore.com
Telephone: +351 913 140 078
➢ A Does FRAMMENTI support or have partnerships with other entities?
Yes, Frammenti has partnerships with to Alec, Milk & Black, Angola Spots, Angry Ventures, among others.
➢ How can I get all the news from FRAMMENTI?
You can subscribe to the FRAMMENTI newsletter, as well as discover our social networks:
Facebook: https://www.facebook.com/frammentistore/
Instagram: @framenti.store
Youtube: https://www.youtube.com/channel/UC8afGjkwddEsRSJpNwWDbtw
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