The website www.framenti.com (hereinafter "the website") is owned by Global KPMP (hereinafter "FRAMMENTI" or "the company"). The legal address of the company is located at Rua António José Batista, Nº16, 2º Frente, 2910-397, Setúbal. Your tax number is 510 989 279.

The current Privacy Policy applies to all actions taken by the user on the website. It also informs about intellectual property issues, data processing, confidentiality, limitations of liability, among others.

All questions regarding the Privacy Policy should be sent to info@framenti.com. FRAMMENTI encourages all website users to read all of the following items. The company also calls for a conscientious use of data.

1. General information

1.1. By browsing the website, the user agrees to the current Privacy Policy. If the user does not agree with any of the items, he must immediately leave the website.

1.2. The website is managed in Portugal, but there are no restrictions for users from other countries. While browsing the website, the user acknowledges the laws of the country of origin and agrees that these will apply during navigation.

1.3. FRAMMENTI may update the current Privacy Policy at any time and without any prior or subsequent notice. For that reason, the company recommends users to visit this page and regularly read all articles. The date of the last update will be displayed at the bottom of the page.

1.4. FRAMMENTI undertakes to act willingly, using legal and legitimate means to acquire, process and process user data. The data will not be sent or provided to third parties without the prior consent of the data holder.

1.5. The data subject may, at any time, request access to the data that FRAMMENTI has about him. You also have the right to update, delete, or modify your data. To do so, you must send an email to info@framenti.com.

1. Intellectual property

2.1. FRAMMENTI owns or respects the intellectual property of all graphics, texts, photos, illustrations and other materials that are available on the website. Individuals, organizations, or other entities may not use these materials without the company's prior consent.

2.2. Individuals and entities wishing to use any of the materials available on the website should send an email to info@framenti.com.

2.3. Any use, reproduction or alteration of images that have not been authorized by FRAMMENTI are totally prohibited.

2.4. The user accepts that FRAMMENTI may use all suggestions, drawings, concepts, photographs, testimonies or documents (hereinafter "suggestions") that have not been considered confidential on its website and media.

2.5. Confidential information refers to information that was given by the user during conversational messages and emails. It does not include comments or criticisms written publicly on social media platforms or on the website.

2.6. Users who are responsible for the suggestions guarantee that the suggestion does not violate third-party rights, copyrights, patents or proprietary rights.

1. User data collection

3.1. Data collection on the website is done through different processes. Depending on the process, the nature of this data may be different. Regardless of the process, each user will be identified by their email address.

3.2. The main processes used for data collection are the online purchase process; the account creation process; and the newsletter subscription process. By submitting any form, the user accepts the current Privacy Policy and agrees with the data processing procedure. The user voluntarily and knowingly sends all data.

3.3. To complete an online purchase, the user must enter his name and surname, address, country, city, postal code, e-mail and telephone number. You must also add the taxpayer number. The user is asked if they want the shipping and tax information to be the same. Payments can be made using either PayPal or a credit/debit card.

3.4. The account creation process is only completed when the user provides the following information: first and last name, email, country, date of birth, and gender. After completing the account creation process, the user can enter their shipping information so that they can be used for future online purchases. This data can be edited in the website account.

3.5. The newsletter subscription process is completed after the user provides the following data: name, surname and e-mail.

3.7. By providing the data, the user gives his consent to receive both informative and commercial e-mails. If the user does not wish to receive these emails, he/she must click on the "unsubscribe" option, available in the email.

3.8. FRAMMENTI undertakes not to send informative or commercial emails to users who have declared their intention to unsubscribe. If, after unsubscribing, the user continues to receive emails, he should send a message to info@framenti.com, reinforcing his request.

1. Data collected about the bespoke process

4.1. During the personalized process, the client will be invited to participate in a creative process, which includes one or several conversations with the designer, Hernani Santiño. Information shared in such discussions is confidential and will not be stored in a database or shared with third parties.

1. Use and purpose of data

5.1. The data collected by FRAMMENTI will be used to:

1. a) Send the purchased item to the user, as well as handle other requests, such as item returns.

1. b) Send invitations, discounts, promotions, marketing communications, advertisements, and information about products and services to users;

1. c) Monitor user interaction with the website and FRAMMENTI;

1. d) Create campaigns and advertisements using partner tools;

1. e) Analyze data for marketing activities, improving processes and improving user experience.

1. Data confidentiality and security

6.1. FRAMMENTI guarantees the confidentiality of the data provided by its users. It also undertakes to ensure the security of the data and to guarantee that it will be treated in a way that guarantees its security and avoids its manipulation.

6.2. FRAMMENTI is protected against losses that may occur during data processing. Since it is taking place on an open network, data collection is not immune to breaches of security conditions. Whereas, FRAMMENTI cannot be held responsible for loss of information that may occur after computer attacks or other problems over which FRAMMENTI has no control.

6.3. Access to user data is restricted. FRAMMENTI undertakes to provide data only to entities that have the legal right to request them and upon formal requirement.

6.4. The data will be provided to partners who were previously linked to FRAMMENTI and who are committed to sharing the same privacy principles. The data will also be available to the marketing team, authorized managers, and top managers.

6.5. DHL was the partner chosen for the delivery of items that the user had previously purchased on the website. User data will be shared with the company so that the article can be delivered. If the user has a problem with the delivery, he should contact FRAMMENTI, using the email info@framenti.com. Depending on the status of the delivery, you may be advised to contact DHL directly.

1. cookies policy

7.1. Cookies are text files that collect data from users and are automatically downloaded by the browser when the user enters the website. These files are used by the website to collect data and improve the user experience.

7.2. Cookies may remain on a computer or mobile device for different periods. Cookies will not store personal data that identifies the user.

7.3. The way cookies work depends on the partner tool, which is responsible for installing them. FRAMMENTI is committed to using partner tools that respect the privacy of users. However, the company cannot be held responsible for failures, errors, or technical problems of the partners.

 

1. Link to third-party websites

8.1 The website contains links to other external websites, which may have useful information for the user. The current Privacy Policy does not apply to third party websites. FRAMMENTI is not responsible for the content of other websites.

1. Information on the website

9.1. FRAMMENTI strives to ensure that the information on the website and customer support is as accurate as possible.

9.2. While FRAMMENTI endeavors to ensure that all descriptions, photos, graphic representations of products are accurate, we do not warrant that all materials are error-free. Errors may result from inaccuracies of information, omissions, overruns, or any other reason.

1. Data access and changes

10.1. All users have the right to request access, correction, or deletion of their data. The right can be used at any time, in accordance with the applicable Data Protection Law.

10.2. To update the data, the data holder must contact FRAMMENTI by e-mail, sending a message to info@framenti.com.

Last update: September 2019