➢ How can I create an account/login?
To create or log into the FRAMMENTI website, just click on the person on the homepage. A login form will be displayed for you to enter your email and password. If you don’t have an account yet, click on Create Account and fill out the form with email, password, and password validation.
➢ How can I add items to the shopping basket?
To add items to the shopping basket:
- Select the desired product(s) and specify color and size.
- If necessary, validate the number of products you want and click on the ADD TO CART button.
- Select the shopping cart to see the products you added.
➢ How can I finish the checkout?
To checkout, click on the shopping basket at the top of the page, then click on checkout. Fill in the billing details form with your name, country, address, ZIP code, phone number, and email. Optimize time by selecting the option to create a customer account to have your data already available in the next purchase. Check your order: the products, colors, size, and quantity, as well as the total purchase price. Pick your payment method and enter the details. When completed, an order confirmation will be shown on the screen, and you will receive a validation email in your email address.
➢ What are the Shipping Types?
Our partner DHL Express is responsible for all deliveries.
➢ What is the Delivery Time?
Delivery times vary according to location and logistical organization. It starts counting from the moment the order is placed and paid, respectively. Please click here to find the average delivery time for your country.
➢ How can I check that my order has been registered?
To verify if your order has been registered, confirm that you have received the order confirmation email in the account you provided.
If you haven’t received the email, check your spam and deleted emails first. Subsequently, if within 1 hour you do not receive a confirmation email, please contact FRAMMENTI through the contacts presented to confirm your order.
➢ Are the articles on the website really available?
All the articles on the website are in stock, not foreseeing any logistical problems with them. You can check the availability of every item when you select one.
➢ Do I have to make a minimum purchase to buy items in the online store?
There is no minimum purchase value. However, there are benefits: if you buy 100€ or more, shipping is free for all countries.
➢ Do I have security in the quality of the products sent?
If you have any complaints or questions about the product, please send us an email to [email protected]
➢ Is it mandatory to register on the site to make purchases?
It is not necessary to create an account to buy a FRAMMENTI product. However, it is mandatory to add the name, email address, address, and telephone number (in case we need to contact you quickly about your order).
➢ Can I offer a product to someone else?
You can send the order to another address other than the billing address. Please make sure the details are correct. Soon, you will also be able to give someone a gift card.
➢ Can I buy a gift card in your store?
Yes, you can acquire a gift card of multiple amounts in our online store [insert link]. Just select the item and its value.
➢ How does it work?
To buy it, you just have to select the item in our online store and pay for it at the checkout. You will then receive an email confirmation with the card, which you can forward to your receiver.
If you received the gift card, choose the product(s) you want, add it/them to the cart and proceed to checkout.
You can also combine it with discounts or promotional codes.
How does it work for the buyer?
- Select the gift card you want to buy and add it to the shopping cart.
- Proceed to checkout.
- Confirm you have received an email confirmation with the gift card.
- Forward the email to the recipient.
How does it work for the receiver?
- Choose the product(s) you want to buy and add them to the cart.
- Proceed to checkout.
- Add the Frammenti Gift Card as a payment method during checkout and complete your order.
- Add a discount or promotion code if you have one.
- Pay for your order with the gift card.
➢ Can the gift card expire?
Yes. Once it is bought, it will be available in the next 12 months.
➢ Can I outspend the gift card?
Not exactly. You can buy as many products as you want, use the gift card and pay the difference using Paypal or Stripe. If the order’s amount is less than the balance in the gift card, it will remain available.
➢ How many times can I use the gift card?
It can be used until the balance is 0.00€. To check the gift card’s balance, just login into your account.
It can’t be used once the validity is over.
Things to note:
- You can’t reload a gift card.
- You can’t use a gift card to buy another.
- It cannot be replaced in cases of loss or robbery.